Withdrawal

In the event of withdrawal, we will refund all payments received, including shipping costs (except for additional costs resulting from choosing a shipping method other than the most economical standard shipping method we offer), without undue delay and, in any event, within 14 days from the date you inform us of your decision to withdraw from this contract. We will process this refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. Once the goods have been received at our warehouses and their condition has been checked, the refund will be processed.You must return or deliver the products to tramasconsulting.com, C. Pernaleros Bajo, 17, Albaicín, 18010 Granada, without undue delay and, in any case, within a maximum period of 14 days from the date you notify us of your decision to cancel your order or return any product. This deadline will be deemed met if you return the products before their expiration date. The customer will be responsible for any decrease in the value of the goods resulting from handling other than that necessary to determine their nature, characteristics, or functioning. Therefore, in this case, the customer will receive the value of the goods in the same condition in which they were received.The customer will bear the direct costs of returning the goods, including shipping costs.